The Raydiant Dashboard and on-device playback should now be normal for all users. The issue appears to be resolved, but we are continuing to monitor.
Posted Apr 08, 2021 - 19:07 UTC
Update
Some customers may still experience difficulty accessing the Dashboard. We are continuing to monitor and work this issue.
Posted Apr 08, 2021 - 18:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results. All customers should now be able to access the Dashboard, but may experience longer-than-usual load times as performance returns to normal.
Posted Apr 08, 2021 - 18:26 UTC
Update
The Raydiant API is down. This is preventing the Raydiant Dashboard from loading, and ScreenRays coming online now may show a "Success!" message rather than the expected content. ScreenRays already online do not appear to be affected.
Posted Apr 08, 2021 - 18:21 UTC
Investigating
The Raydiant Dashboard is failing to load for some customers. We are currently investigating this issue.
Posted Apr 08, 2021 - 17:54 UTC
This incident affected: CX Services (Production Core API) and CX Websites (Production Dashboard).