Device Code Rollout

Incident Report for Raydiant

Resolved

The elevated error rate has dropped to pre-deploy levels. We will continue to investigate root cause on the affected devices.

Posted Nov 25, 2019 - 22:11 UTC

Update

The rollout has completed on >70% of online devices. The rollout appears to be successful on the majority of devices, but we did notice an elevated error rate related to content timeouts on a small number of devices. The error rate is decreasing and we are investigating the affected devices.

Posted Nov 25, 2019 - 20:59 UTC

Monitoring

We are deploying an update to device code that includes bug fixes. We are monitoring the deployment. The expected customer impact is that devices will restart after downloading the update (takes 1-2 minutes to restart).

Posted Nov 25, 2019 - 18:38 UTC

This incident affected: CX Services (ScreenRay Device Services).