All Systems Operational

About This Site

Raydiant (https://www.raydiant.com) is the #1 customer-rated digital signage company. This status page is the best place to find out when we ship new releases, whether or not one of our core services is down, and what we are doing to resolve any issues.

Uptime over the past 90 days. View historical uptime.
Services Operational
90 days ago
99.99 % uptime
Today
Production Core API Operational
90 days ago
99.99 % uptime
Today
Production PubSub ? Operational
90 days ago
99.98 % uptime
Today
Production Newsfeed ? Operational
90 days ago
100.0 % uptime
Today
Production Instagram ? Operational
90 days ago
100.0 % uptime
Today
Production Soundtrack Your Brand ? Operational
90 days ago
100.0 % uptime
Today
ScreenRay Device Services ? Operational
90 days ago
100.0 % uptime
Today
File Upload Service ? Operational
90 days ago
100.0 % uptime
Today
Google Calendars service ? Operational
90 days ago
100.0 % uptime
Today
Websites Operational
90 days ago
99.99 % uptime
Today
Production Website ? Operational
90 days ago
100.0 % uptime
Today
Production Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Production Dealer Interface ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
Blue Jeans Network BlueJeans Meetings Operational
90 days ago
100.0 % uptime
Today
Blue Jeans Network Dial-in Phone Number Access Operational
Blue Jeans Network Scheduling Operational
AWS rds-us-west-2 Operational
AWS s3-us-west-2 Operational
Chargebee API Operational
Chargebee Email Operational
Chargebee Customer Portal Operational
AWS dynamodb-us-west-2 Operational
AWS elb-us-west-2 Operational
AWS lambda-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Production Core API ?
Fetching
Production Website ?
Fetching
Production Newsfeed Proxy ?
Fetching
Production PubSub Media Feed ?
Fetching
Production Balena Dashboard ?
Fetching
Production Instagram Proxy ?
Fetching
Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021
Dashboard Code Deploy
Resolved - The deploy has been successful. Users will receive the latest version on the next page load.
Apr 15, 18:51 UTC
Monitoring - We are rolling out an update to the Raydiant Dashboard. The deploy is currently running and there is no expected downtime for users.
Apr 15, 18:25 UTC
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Raydiant API & Dashboard outage
Resolved - This incident has been resolved.
Apr 8, 19:43 UTC
Update - The Raydiant Dashboard and on-device playback should now be normal for all users. The issue appears to be resolved, but we are continuing to monitor.
Apr 8, 19:07 UTC
Update - Some customers may still experience difficulty accessing the Dashboard. We are continuing to monitor and work this issue.
Apr 8, 18:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results. All customers should now be able to access the Dashboard, but may experience longer-than-usual load times as performance returns to normal.
Apr 8, 18:26 UTC
Update - The Raydiant API is down. This is preventing the Raydiant Dashboard from loading, and ScreenRays coming online now may show a "Success!" message rather than the expected content. ScreenRays already online do not appear to be affected.
Apr 8, 18:21 UTC
Investigating - The Raydiant Dashboard is failing to load for some customers. We are currently investigating this issue.
Apr 8, 17:54 UTC
ScreenRay Device Code Deployment
Resolved - Due to issues caused by this update we have rolled back to the previous version and are investigating. Devices that received the update are rolling back and those that did not download the update have stayed on the existing code version.
Apr 8, 19:10 UTC
Monitoring - We are rolling out an update to Screenray devices which includes new features and bug fixes. The expected impact is that devices will download the update and then restart (takes 1-2m). We are monitoring the rollout.
Apr 8, 17:23 UTC
API Code Deployment
Resolved - The deploy has completed successfully.
Apr 8, 17:22 UTC
Monitoring - We are rolling out an update to the Raydiant Core API which includes new features and bug fixes. There is no impact expected to customers. We are monitoring the update.
Apr 8, 17:11 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

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